Returns Policy

What we can accept

We accept returns of unopened, non-medicinal products within 30 days of purchase, in original packaging and in a condition we can sell again.

What we cannot take back

• Opened medicines, dressings or health products
• Pharmacy-only (P) medicines supplied after a pharmacist review
• Prescription medicines
• Products that must stay in the cold chain, or that have expired

This protects other patients and meets medicines legislation.

How to return

1. Email pharmacy.fwe94@nhs.net or call 023 8077 7502 with your order number before sending anything back
2. Return the item to The Adelaide Health Centre, William Macleod Way, Southampton SO16 4XE — please do not post medicines without speaking to us first
3. We inspect the item and confirm whether a refund applies

Refunds

Approved refunds go back to the original payment method within 5–10 working days of us receiving the item. Delivery fees are only refunded if the product was faulty or we made an error.

Faulty goods

If something arrives damaged or is not as described, contact us as soon as you can. We will replace or refund in line with your statutory rights, which are not affected by this policy.